As a Help Desk Intern you job will be to handle the first level of help desk duties.

You will be the first stop for consumers or employees who need assistance

accessing our network or using a variety of technologies.

To succeed you must be able to preform the following duties:

Accepting, reviewing and acting on help desk tickets.

Providing in-person or remote technical support through email, phone and web-based platform.

Pinpointing technical issues based on reported symptoms and diagnostic reports.

Performing basic account management tasks, such as resetting passwords and adjusting key settings.

Training new employees or users on new software or repair processes.

Assisting with routine tasks, such as inventory management

Creating an maintaining work logs that document customer interactions for all projects.

Requirements

High School Diploma or GED

At least 1 semester of higher education in the IT field (Preferred)

Understanding of word press technologies (Required)

Understanding of the PHP programming language (Preferred)